Privacy Policy – PK995 Online Gaming Platform Pakistan

1. Introduction

Privacy is something pk995 takes seriously — not because it is a legal requirement (though it is), but because our players deserve to know exactly how their information is handled. When you create an account on pk995, make a deposit in PKR, place a bet or play a casino game, you are sharing personal information with us. This Policy tells you everything about what happens to that information from the moment it reaches our systems.

This Policy applies to all users of pk995, including registered players, visitors to the pk995 website who have not yet registered, and anyone who contacts pk995 customer support. It covers all forms of data processing whether conducted through the pk995 website, the mobile interface or any associated service.

If anything in this Policy is unclear, or if you have a specific question about your data, please contact our support team at support@pk995.biz. We will respond to data-related enquiries within five business days.

2. Data Controller

PK995 is the data controller responsible for the personal data collected through the pk995 platform. As data controller, pk995 determines the purposes and means of processing your personal data. Any requests relating to your personal data — including access requests, correction requests or deletion requests — should be directed to pk995 at support@pk995.biz.

Where pk995 uses third-party service providers to process data on its behalf — for example payment processors or identity verification services — those providers operate as data processors acting under instruction from pk995 and are bound by contractual obligations to protect your data.

3. Data We Collect

pk995 collects the following categories of personal data:

4. How We Collect Your Data

pk995 collects personal data through the following means:

• Direct input. Information you provide when registering your pk995 account, completing KYC verification, making deposits or withdrawals, contacting customer support or filling in any form on the platform.
• Automated collection. Technical data collected automatically when you access pk995, including your IP address, device identifiers, browser type and session activity. This is collected through standard server logging and session management technologies.
• Cookies and tracking technologies. pk995 uses cookies and similar technologies to recognise your browser session, maintain your login state and improve platform performance. Full details are provided in Section 10.
• Third-party sources. In some cases, pk995 may receive data about you from identity verification partners, payment processors or fraud prevention services where this is necessary to verify your identity or process a transaction.
• Customer support interactions. Records of your communications with pk995 support — including live chat, email and any documents you submit — are retained as part of your account record.

5. How We Use Your Data

pk995 uses your personal data only for specific, documented purposes. We do not use data for purposes beyond those listed below without notifying you first:

1. Account management. Creating, maintaining and securing your pk995 account, including login authentication, account recovery and account settings management.
2. Transaction processing. Processing PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard. Your financial data is passed to payment processors only to the extent required to complete each transaction.
3. Identity and age verification. Confirming that you meet the pk995 18+ age requirement and that the identity details you have provided are accurate. This is a legal obligation that pk995 cannot waive.
4. Fraud and security monitoring. Detecting and preventing fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct as defined in the pk995 Terms and Conditions.
5. Responsible gaming. Using your gameplay activity data to monitor for patterns that may indicate problem gambling and to enforce deposit limits, loss limits and self-exclusion settings you have activated in your account.
6. Customer support. Handling your enquiries, resolving disputes, and communicating with you about your account and transactions at pk995.
7. Legal and regulatory compliance. Retaining records required by applicable financial regulations, responding to requests from regulatory bodies and law enforcement, and defending legal claims where necessary.
8. Platform improvement. Analysing aggregated, anonymised usage data to improve the pk995 platform experience. Individual player behaviour is not profiled for commercial marketing purposes without explicit consent.
9. Promotions and communications. Sending you information about relevant pk995 promotions, bonuses and offers where you have given consent to receive such communications. You can withdraw this consent at any time by contacting support@pk995.biz.

6. Legal Bases for Processing

pk995 processes your personal data on the following legal grounds:

• Contract performance. Processing your identity data, contact data and financial data is necessary to create and maintain your pk995 account and to process your deposits and withdrawals. Without this processing, pk995 cannot provide its services to you.
• Legal obligation. Age verification, identity verification and transaction record retention are required by applicable anti-money laundering and financial services regulations. pk995 is legally obligated to carry out these activities regardless of consent.
• Legitimate interests. Fraud detection, security monitoring and platform analytics are conducted on the basis of pk995's legitimate interest in maintaining a fair and secure gaming environment for all players.
• Consent. Sending promotional communications by SMS or email is conducted on the basis of your explicit consent at registration. You may withdraw this consent at any time without affecting your account or your ability to use pk995.

7. Sharing Your Data

pk995 does not sell your personal data to any third party. This is a firm commitment, not a legal formality. Your data is yours. We share it only where genuinely necessary for the purposes described in this Policy:

• Payment processors. Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks and Visa/Mastercard processing networks receive the financial data necessary to execute your deposits and withdrawals. These processors are independently regulated and operate under their own data protection obligations.
• Identity verification partners. Third-party KYC verification services may receive your name, date of birth and CNIC details to confirm your identity and age. These partners are contractually bound to use this data only for verification purposes.
• Fraud prevention services. pk995 may share limited technical data — such as device identifiers and IP addresses — with fraud detection services to identify suspicious activity patterns. This is done to protect all pk995 players.
• Regulatory and law enforcement authorities. pk995 will disclose personal data to regulators, law enforcement agencies or courts where required by law, or where we have a good-faith belief that disclosure is necessary to prevent serious harm.
• Legal proceedings. In the event of a dispute, legal claim or regulatory investigation, pk995 may disclose relevant account and transaction data as necessary to defend its legal position or comply with a court order.

8. Data Retention

pk995 retains your personal data for as long as your account is active and for a period after closure as required by our legal and regulatory obligations:

• Account data (name, contact, identity) — retained for a minimum of five years after account closure, as required by anti-money laundering regulations applicable to financial service providers.
• Transaction records — retained for a minimum of five years from the date of each transaction.
• KYC verification documents — retained for five years from the date of verification or account closure, whichever is later.
• Gameplay activity logs — retained for three years from the date of activity.
• Customer support records — retained for three years from the date of each interaction.
• Cookie and technical data — retained for up to 13 months from the date of collection.

After the applicable retention period, your data is securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual. If you have concerns about how long specific data is being retained, contact us at support@pk995.biz.

9. Data Security

pk995 implements technical and organisational security measures appropriate to the sensitivity of the data we hold. These measures include:

• Encryption in transit. All data transmitted between your device and pk995 servers is encrypted using TLS (Transport Layer Security). This applies to login sessions, deposit and withdrawal flows, and all form submissions.
• Encryption at rest. Sensitive data including identity documents and payment references is stored in encrypted form on pk995 servers.
• Access controls. Access to personal data within pk995 systems is restricted to staff who require it to perform their specific role. All access is logged and audited.
• Secure document upload. KYC documents submitted by players are uploaded through a dedicated secure portal, not transmitted by email or chat, and are accessible only to the verification team.
• Fraud monitoring. Automated and manual monitoring systems are in place to detect unusual account activity that may indicate a security breach or unauthorised access.

Despite these measures, no internet-based service can guarantee absolute security. If you suspect your pk995 account has been compromised, please contact support@pk995.biz immediately so we can secure your account.

10. Cookies and Tracking Technologies

pk995 uses cookies — small data files stored on your device — and similar technologies to provide a functional and consistent platform experience. The categories of cookies used on pk995 are:

• Essential cookies. Strictly necessary for the platform to function. These maintain your login session, remember your preferences within a session and enable secure form submissions. These cannot be disabled without breaking core platform functionality.
• Functional cookies. Remember your language preferences and display settings to improve your pk995 experience on return visits.
• Analytics cookies. Used to understand how players navigate and use pk995 in aggregate. This data is anonymised and is used to improve the platform. No individual player behaviour is tracked for commercial profiling.
• Security cookies. Used to detect fraudulent login attempts, bot activity and other security threats.

pk995 does not use third-party advertising cookies or share cookie data with advertising networks. You can manage cookie preferences in your browser settings. Note that disabling essential cookies may prevent some parts of the pk995 platform from functioning correctly.

11. Your Data Rights

As a pk995 player and data subject, you have specific rights over your personal data. These rights are meaningful — they are not buried in fine print or made deliberately difficult to exercise. Here is what you can ask for and how:

• Right of access. You can request a copy of all personal data pk995 holds about you. We will respond within 30 days of a verified request.
• Right to rectification. If any data pk995 holds about you is inaccurate or incomplete, you can ask us to correct it. Contact support@pk995.biz with the details you want corrected.
• Right to erasure. You can ask pk995 to delete your personal data. Note that we may be legally required to retain certain data — for example transaction records — for a minimum period after account closure. We will tell you clearly what we can and cannot delete immediately and why.
• Right to restrict processing. In certain circumstances, you can ask pk995 to pause the processing of your data while a request or dispute is being resolved.
• Right to data portability. You can request your personal data in a structured, machine-readable format so that you can transfer it to another service provider if you wish.
• Right to withdraw consent. Where pk995 is processing your data on the basis of your consent — for example for promotional communications — you can withdraw that consent at any time by contacting support@pk995.biz. Withdrawal does not affect any processing carried out before the withdrawal.
• Right to object. You can object to processing based on legitimate interests. pk995 will review any such objection and cease processing if we cannot demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, email support@pk995.biz from the email address associated with your pk995 account with the subject line "Data Rights Request". We may need to verify your identity before processing the request.

12. Minors

pk995 is strictly an adults-only platform. The minimum age to register and use pk995 in any capacity is 18 years. We take this requirement seriously and apply mandatory age verification at registration and through ongoing KYC checks.

pk995 does not knowingly collect personal data from anyone under 18. If we discover that a person under 18 has registered an account or provided personal data on pk995, we will immediately close the account, return any deposited funds to the source payment method after verification, and permanently delete all personal data associated with that account.

If you are a parent or guardian and believe that a minor has accessed pk995 or provided personal data to pk995, please contact us immediately at support@pk995.biz. We will investigate and act on the report without delay.

13. Changes to This Privacy Policy

pk995 may update this Privacy Policy from time to time as the platform evolves, as legal requirements change or as we improve our data practices. When we make material changes — changes that meaningfully affect how we use or protect your data — we will notify you through your registered mobile number or by a prominent notice on the pk995 platform at least 14 days before the changes take effect.

Minor updates, such as correcting typographical errors or adding clarifications that do not change the substance of any data practice, may be made without advance notice. The "last updated" date at the top of this page always reflects the most recent revision.

Your continued use of pk995 after the effective date of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the changes, please contact us to discuss your options or to request account closure.

14. Contact Us

For any privacy-related question, data rights request or concern about how pk995 handles your personal data, please reach out through the following channels:

• Email: support@pk995.biz — please use subject line "Privacy Enquiry" or "Data Rights Request"
• Live chat: Available 24/7 on the pk995 website for general privacy questions
• Response commitment: Data rights requests responded to within 30 days; general privacy enquiries within five business days